The operation of managing the Call Middle shouldn’t be simple. The Master of Science in Administration (specialization in Enterprise Analytics) benefits from the excellent, hand-picked school of UPF’s world ranked Department of Economics and Business, known for its scientific approach, its fixed contribution to creating knowledge and its capability to stimulate and convey knowledge.
This module goals to equip students with fundamentals of data mining and arms-on expertise to analyse and resolve a wide range of issues encountered in enterprise and administration. This module offers an overview of various machine learning concepts, strategies and algorithms which are used in apply to explain and analyse complex data, and to design predictive analytics methods.
The obligatory modules are Enterprise Statistics and Database Administration, Consultancy and Research Skills, Data Mining and Forecasting, Determination Modelling, Advanced Spreadsheets and Choice Support Methods, Simulation and Heuristic Optimisation, Performance Administration and Soft System Methodology and Dissertation.